This course will offer a brief overview of material covered in Part 1 and a continued exploration of the activities that help you win and keep clients. 

BTI presents key strategic insights about client relationships and client service based on more than 9,000 interviews with large-scale buyers of professional services, including more than 1,900 corporate counsel. BTI plans to lead an interactive presentation built around our independent research into the core activities that drive client relationships.

BTI will provide proven tools to leverage each of the 17 activities to help bullet proof your client relationships. We will deliver specific, tangible recommendations which audience members can put to use immediately.

What you will learn:
Specifically, this interactive presentation will:

I.      Define the 17 Activities that Drive Client Relationships
a.    Discover the 4 activities that truly differentiate law firms
b.    Delineate the 3 activities that will secure a spot at the table
c.    Tap into the activities that will seal the deal
d.    Pinpoint the 2 activities that attract the largest and least price-sensitive clients

What you will receive:
A summary of key insights and tools to deliver best-in-class client service
 
(This is the second of a two part series)

 

Recorded: 9/30/2009.....

Quantity: