Building a quality client base is not easy, but if you know what a client expects you are a step ahead of the game. David Vetter is general counsel for the largest public company in Florida, Tech Data, which he joined after a successful private practice as a transactional lawyer. Laura Meherg has interviewed hundreds of general counsel and has set the standard for client feedback programs. Young lawyers especially will want to join this discussion of why firms get hired...and fired; what feedback general counsel expect to receive...and provide; what counts most-business skills, legal skills or personal skills; if clients hire firms or lawyers; and more.

 

Recorded: 9/15/2010

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